Reference

Terms and Conditions That Govern Your saphirvip Account

These terms set out exactly how your saphirvip account works — what you agree to when you register, how deposits and withdrawals through GCash, Maya, and InstaPay are handled, and what happens if something goes wrong.

Applies to all Philippines-eligible accountsCovers GCash, Maya, InstaPay transactionsGoverns account access and wallet useSubject to local law and eligibility
saphirvip Terms and Conditions That Govern Your saphirvip Account
CONTACT YOUR TEAM

Reach Us About These Terms

If any part of these terms is unclear — or if you believe an account action was taken incorrectly under them — our support team is the right place to start. You can reach us through live chat inside your account, by email, or through the help centre. We aim to acknowledge every terms-related query and direct it to the right team member.

Team online

Live Chat

Open the chat icon while logged in to your account. Our team can clarify specific clauses or escalate a terms dispute directly from that window.

Email Support

Send a detailed message to our support address for written records of your query. This is the recommended path for formal account or transaction disputes under these terms.

Help Centre

The help centre inside your account dashboard lists common terms questions and links to the relevant policy sections so you can find answers without waiting for a reply.

HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

Your account data is handled in line with the commitments stated in our Privacy Policy. These terms work alongside that document. If you want to know what we hold, how we use it, or how to request a correction, the process starts with a message to our support team through live chat or email.

Account Security

Your account is protected by password authentication and, where enabled, one-time PIN verification via your registered mobile number. Keep your credentials private — sharing them breaches these terms.

Transaction Records

Every GCash, Maya, and InstaPay transaction is logged against your account. You can review your deposit and withdrawal history in the account wallet section at any time.

Data Retention

We retain account and transaction data for the period required by applicable law. After your account is closed, certain records may be kept for legal or audit reasons as permitted by our Privacy Policy.

Requesting Changes

To update personal details or dispute a transaction recorded under your account, contact support through live chat or email with your account reference number ready for faster handling.

Common Questions About These Terms

These are the questions we hear most often about how the terms work in practice — covering account access, payment rules, and what you can do if something needs to be reviewed.

Yes. Every deposit and withdrawal — whether through GCash, Maya, or InstaPay — is governed by these terms alongside your chosen payment provider's own conditions. Both sets of rules apply simultaneously.

We post the updated version on this page with a new effective date. Continuing to use your account or make transactions after that date means you accept the revised terms. We recommend checking this page periodically.

Yes. Breaches — including sharing account credentials, attempting chargebacks on valid transactions, or accessing the platform where local law does not permit it — may result in suspension or permanent closure.

Contact support via live chat or email with your account reference and the transaction date. Provide the payment method used — GCash, Maya, or InstaPay — so our team can pull the correct records quickly.

The same terms apply to all eligible accounts in the Philippines. Availability of specific features may vary depending on local law, but the core account terms and conditions are uniform across regions.

The current version is always published on this page. If you need a record of the version in effect on your registration date, contact our support team by email with your account reference number.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.